Terms of Service

1. About these terms

These Terms of Service are between you and Octodrop Limited ("Octodrop", "we", "us", or "our"). By accessing our website, creating an account, or using the Octodrop platform, you agree to these terms.

If you use Octodrop on behalf of a company or other organisation, you confirm that you have authority to bind that organisation to these terms.

2. The service

Octodrop provides an operational software platform for workflows, automations, integrations, dashboards, AI-assisted configuration, and related business systems. The service may include hosted software, documentation, support, onboarding, and custom implementation work.

We may improve, change, add, or remove features from time to time. We will use reasonable efforts to avoid changes that materially reduce the core functionality of an active paid service without notice.

3. Accounts and access

You are responsible for keeping account credentials secure and for activity that occurs under your account. You must provide accurate account information and keep it up to date.

Workspace administrators are responsible for managing users, permissions, integrations, records, and data inside their workspace.

4. Trials, subscriptions, and fees

Plans, trial availability, pricing, billing periods, included usage, and limits are shown on our pricing page, in the application, or in a written agreement with you.

Unless stated otherwise, prices are in US dollars and exclude any applicable taxes. If a paid plan renews automatically, we will tell you the renewal terms at checkout or in your agreement.

You are responsible for fees, charges, and taxes associated with your account. If payment is overdue, we may suspend or restrict access after giving reasonable notice.

5. Acceptable use

You must not use Octodrop to:

• break the law or infringe anyone's rights;
• upload malicious code or attempt to disrupt the service;
• access data, accounts, systems, or networks without permission;
• reverse engineer, scrape, or copy the service except as allowed by law;
• send spam, deceptive messages, or harmful content; or
• use AI features to generate unlawful, unsafe, or misleading outputs.

6. Customer data

You retain ownership of the data, records, files, prompts, outputs, workflows, and other content you submit to Octodrop ("Customer Data"). You grant us the rights needed to host, process, transmit, display, back up, and otherwise use Customer Data to provide and support the service.

You are responsible for ensuring you have the rights, notices, consents, and lawful basis required to upload and process Customer Data in Octodrop.

7. AI-assisted features

Octodrop may include AI-assisted features that help build, configure, summarise, or automate operational software. AI outputs can be inaccurate or incomplete, so you are responsible for reviewing and approving outputs before relying on them in your business.

AI features do not provide legal, financial, medical, or other professional advice.

8. Third-party services and integrations

Octodrop may connect with third-party services such as accounting systems, CRMs, communication tools, hosting providers, payment providers, analytics tools, and AI providers. Your use of third-party services may be governed by their own terms and privacy policies.

We are not responsible for third-party services outside our control, but we will use reasonable care when choosing providers used to operate Octodrop.

9. Intellectual property

Octodrop owns or licenses the platform, website, software, designs, logos, documentation, and related intellectual property. Except for your Customer Data, these terms do not transfer ownership of our intellectual property to you.

You may not use Octodrop branding without our written permission.

10. Availability and support

We aim to keep Octodrop reliable and secure, but no online service can be guaranteed to be uninterrupted, error-free, or available at all times. We may perform maintenance, updates, or emergency changes when needed.

Support arrangements may vary by plan or written agreement.

11. Suspension and termination

You may stop using Octodrop at any time. We may suspend or terminate access if you breach these terms, create security or legal risk, fail to pay applicable fees, or use the service in a way that harms Octodrop, our customers, or third parties.

After termination, we may delete Customer Data in line with our retention practices, legal obligations, and any written agreement with you.

12. Liability

To the maximum extent allowed by law, Octodrop is not liable for indirect, consequential, special, or punitive loss, loss of profit, loss of revenue, loss of goodwill, or loss of data.

Nothing in these terms limits rights that cannot legally be limited. Where the Consumer Guarantees Act 1993 or other consumer laws apply, these terms do not exclude your non-excludable rights.

13. Privacy

Our handling of personal information is described in our Privacy Policy.

14. Governing law

These terms are governed by the laws of New Zealand. Any dispute relating to these terms or the service will be dealt with in New Zealand courts, unless the law requires otherwise.

15. Contact

If you have questions about these terms, contact us at nick@octodrop.com.